Vivid Orbs

Return and Refund Policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, you may request a return within a specified period after receiving your order.

To be eligible, items must be unused, in their original condition, and in the original packaging. Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within a few business days.

Please note that shipping costs are non-refundable, and customers may be responsible for return shipping fees unless the item arrived damaged or incorrect.

If you received a defective or wrong item, contact us immediately and we’ll make it right as quickly as possible.

For any questions or assistance, our support team is always here to help.

Delivery Information

We’re committed to getting your order to you quickly, safely, and hassle-free. Once your purchase is confirmed, our team carefully processes and prepares your items for shipment.

We offer reliable delivery with tracking, so you can follow your order every step of the way. Shipping times may vary depending on your location, but we always strive to deliver as fast as possible.

If you have any questions about your delivery, our support team is always here to help.